FAQs

Shipping time is our number one priority. We are a 2 people business, but we are always trying our best to deliver your order as fast as possible. Usually, I would recommend waiting approximately 1-2 weeks for processing and 2-3 days for shipping.

If you’ve received a product that’s originally faulty (or damaged potentially due to the shipping process), please email us ASAP for further help! Share a few pictures with me to my email at info@fineneedles.com. By doing so I will offer a refund or replacement FREE of charge! We sincerely apologize for the experience and any inconvenience this might cause. Thank you for your patience and cooperation.

When placing your order, please allow up to 1-2 weeks for your order to be processed. You will receive a tracking number through your e-mail. We ship the packages as fast as possible through USPS or UPS. Another option is to click the "Track Your Order" menu option.

Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.

Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!

The product’s quality is guaranteed as stated in the description. I will get back to you within half a business day for any further questions.

If you want to change the color of the thread in any of the designs, you can do so by leaving a note of the exact color you would like to change in the notes box when ordering. Please try to use the number or name of the thread below for easy understanding. Thank You

Please e-mail me at info@fineneedles.com or send me a direct message to my instagram @fineneedles. The best way is to provide images describing your custom. Prices vary on complexity of the design.